Co-Managed IT Services

Extend your IT team with responsive support.

Overloaded IT teams get rapid help desk support, with average responses in under 10 minutes.

Security gaps are easier to manage with proactive monitoring, patching, MFA, and endpoint protection.

Internal teams keep control while NetWize adds seasoned engineers for Tier 1 through Tier 3 support.

Complex projects move faster with tailored IT strategies backed by over 25 years of experience.

Onboarding is structured to get support running within 30 days while helping users from day one.

Request a Quote for our Co-Managed IT Services

Testimonials

Trusted Support for Busy IT Teams

See why clients value responsive communication, technical depth, and practical guidance.
★★★★★

We have used Netwize to manage our IT & Microsoft365 implementation and maintenance needs for several years and have been very impressed with their knowledge and responsiveness to our requests. I rest easy knowing Netwize has our IT and support needs handled, which allows our team to focus on our business at hand and our customers needs. Thanks for being a great partner for GSC. I would highly recommend Netwize for anyone looking to outsource their IT requirements.

Scott O'toole
★★★★★
Netwize is very responsive and easy to work with. I have worked with them for years. If your company has a managed IT need, they should be on your shortlist for consideration.

★★★★★
We onboarded with NetWize a few months ago and it has hands down been the best experience ever. We have used other managed IT providers in Utah, and NetWize is by far the BEST MSP in Salt Lake City, Utah. We didn't realize how far out of compliance we were on our security with our previous IT providers, but NetWize was able to come in and audit our environment, do a deep dive with us, and improve our security posture right out of the gate. We really loved our onboarding experience with them, as they were so detailed in their discovery of our business, and they focused on how they could enable IT to help our business be more efficient, instead of just focusing on the break/fix issues alone. Every single one of my coworkers enjoys the interaction with the NetWize team. Each team member is so polite and patient with us, and we learn so much as they work with us. Since I deal with finances, I was thrilled they took the time to analyze our technology spend and helped us optimize our budget and forecasting the upgrades needed in our environment. I would recommend NetWize to anyone who needs a trusted IT provider or is fed up with the slow response and experience with other IT providers.

★★★★★
Netwize has provided us with exceptional service! They're always quick to respond and are great about following up. They've been a tremendous help with recent projects. Their engineers have been great to work with!

★★★★★

Netwize has the best customer service I’ve ever experienced! Every time I work with them, they go above and beyond to make sure everything is handled quickly, professionally, and with genuine care. Their team is knowledgeable, friendly, and always willing to go the extra mile to help. I couldn’t ask for better service—highly recommend!

Sateana Shemp
★★★★★

Working with NetWize has been great! They are extremely responsive with technical issues and have also been a great resource when it comes to questions about buying new computers and laptops. The entire team is very knowledgeable and follow through is exceptional!

Noah Kelsch
★★★★★

We have used Netwize to manage our IT & Microsoft365 implementation and maintenance needs for several years and have been very impressed with their knowledge and responsiveness to our requests. I rest easy knowing Netwize has our IT and support needs handled, which allows our team to focus on our business at hand and our customers needs. Thanks for being a great partner for GSC. I would highly recommend Netwize for anyone looking to outsource their IT requirements.

Scott O'toole
★★★★★
Netwize is very responsive and easy to work with. I have worked with them for years. If your company has a managed IT need, they should be on your shortlist for consideration.

★★★★★
We onboarded with NetWize a few months ago and it has hands down been the best experience ever. We have used other managed IT providers in Utah, and NetWize is by far the BEST MSP in Salt Lake City, Utah. We didn't realize how far out of compliance we were on our security with our previous IT providers, but NetWize was able to come in and audit our environment, do a deep dive with us, and improve our security posture right out of the gate. We really loved our onboarding experience with them, as they were so detailed in their discovery of our business, and they focused on how they could enable IT to help our business be more efficient, instead of just focusing on the break/fix issues alone. Every single one of my coworkers enjoys the interaction with the NetWize team. Each team member is so polite and patient with us, and we learn so much as they work with us. Since I deal with finances, I was thrilled they took the time to analyze our technology spend and helped us optimize our budget and forecasting the upgrades needed in our environment. I would recommend NetWize to anyone who needs a trusted IT provider or is fed up with the slow response and experience with other IT providers.

★★★★★
Netwize has provided us with exceptional service! They're always quick to respond and are great about following up. They've been a tremendous help with recent projects. Their engineers have been great to work with!

★★★★★

Netwize has the best customer service I’ve ever experienced! Every time I work with them, they go above and beyond to make sure everything is handled quickly, professionally, and with genuine care. Their team is knowledgeable, friendly, and always willing to go the extra mile to help. I couldn’t ask for better service—highly recommend!

Sateana Shemp
★★★★★

Working with NetWize has been great! They are extremely responsive with technical issues and have also been a great resource when it comes to questions about buying new computers and laptops. The entire team is very knowledgeable and follow through is exceptional!

Noah Kelsch
★★★★★

We have used Netwize to manage our IT & Microsoft365 implementation and maintenance needs for several years and have been very impressed with their knowledge and responsiveness to our requests. I rest easy knowing Netwize has our IT and support needs handled, which allows our team to focus on our business at hand and our customers needs. Thanks for being a great partner for GSC. I would highly recommend Netwize for anyone looking to outsource their IT requirements.

Scott O'toole
★★★★★
Netwize is very responsive and easy to work with. I have worked with them for years. If your company has a managed IT need, they should be on your shortlist for consideration.

★★★★★
We onboarded with NetWize a few months ago and it has hands down been the best experience ever. We have used other managed IT providers in Utah, and NetWize is by far the BEST MSP in Salt Lake City, Utah. We didn't realize how far out of compliance we were on our security with our previous IT providers, but NetWize was able to come in and audit our environment, do a deep dive with us, and improve our security posture right out of the gate. We really loved our onboarding experience with them, as they were so detailed in their discovery of our business, and they focused on how they could enable IT to help our business be more efficient, instead of just focusing on the break/fix issues alone. Every single one of my coworkers enjoys the interaction with the NetWize team. Each team member is so polite and patient with us, and we learn so much as they work with us. Since I deal with finances, I was thrilled they took the time to analyze our technology spend and helped us optimize our budget and forecasting the upgrades needed in our environment. I would recommend NetWize to anyone who needs a trusted IT provider or is fed up with the slow response and experience with other IT providers.

★★★★★
Netwize has provided us with exceptional service! They're always quick to respond and are great about following up. They've been a tremendous help with recent projects. Their engineers have been great to work with!

★★★★★

Netwize has the best customer service I’ve ever experienced! Every time I work with them, they go above and beyond to make sure everything is handled quickly, professionally, and with genuine care. Their team is knowledgeable, friendly, and always willing to go the extra mile to help. I couldn’t ask for better service—highly recommend!

Sateana Shemp
★★★★★

Working with NetWize has been great! They are extremely responsive with technical issues and have also been a great resource when it comes to questions about buying new computers and laptops. The entire team is very knowledgeable and follow through is exceptional!

Noah Kelsch
★★★★★
We appreciate the support and assistance we get from Netwize. They are always professional, efficient, and thorough. We have worked with Reese to set-up several of our computers for new hires recently and we have been impressed by his attention to detail. He installs the requested and removes the unnecessary - greatly appreciated!

★★★★★
The NetWize team are expert IT professionals, providing not only efficient support, but also excellent customer service. The team, especially Reese, have been a constant and consistent help, and they're always a pleasure to work with. Thank you!

★★★★★
Absolutely stellar experience with Netwize! If you're looking for top-notch Managed IT services, look no further. As an MSP, Netwize has completely transformed our business's efficiency and reliability. Their IT support is lightning-fast and incredibly knowledgeable – they've solved every issue we've thrown their way, often before we even realized there was a problem! Their expertise in Networking is unmatched, ensuring our systems are always running smoothly and securely. Plus, their seamless integration and management of Microsoft 365 has been a game-changer for our team's collaboration. Jed's personalized approach and dedication to his clients are truly remarkable. He's not just an IT provider; he's a trusted partner. Five stars simply aren't enough! Highly recommend Netwize for anyone needing reliable and expert IT solutions.

★★★★★

Outstanding Service and Expertise!. From start to finish, Josh and his team demonstrated professionalism, deep industry knowledge, and true commitment. They listened carefully, offered tailored solutions, and went above and beyond to ensure everything was implemented flawlessly. The level of customer service was top-notch — quick responses, clear communication, and consistent follow-through. If you’re looking for a reliable and knowledgeable IT partner, I highly recommend Netwize. They consistently exceeded my expectations!

B. Crane
★★★★★
The Netwize team is knowledgeable and always willing to help. They worked on a large upgrade project with a company I worked for and made sure that everything went smoothly. I appreciated all the help and time that they put into making it right.

★★★★★
I really enjoy partnering with Netwize. They are incredibly quick in responding to our requests and communicating with our team with everything they work on. They are the fastest support vendor we have, by far! I have gotten to know their entire team, and they are all wonderful to work with. We started purchasing all our IT equipment and software with them and they have always been the most competitive, or will actually tell us where we can get something if they don't have the best price. What other company does this?? They have earned our trust and respect.

★★★★★
We appreciate the support and assistance we get from Netwize. They are always professional, efficient, and thorough. We have worked with Reese to set-up several of our computers for new hires recently and we have been impressed by his attention to detail. He installs the requested and removes the unnecessary - greatly appreciated!

★★★★★
The NetWize team are expert IT professionals, providing not only efficient support, but also excellent customer service. The team, especially Reese, have been a constant and consistent help, and they're always a pleasure to work with. Thank you!

★★★★★
Absolutely stellar experience with Netwize! If you're looking for top-notch Managed IT services, look no further. As an MSP, Netwize has completely transformed our business's efficiency and reliability. Their IT support is lightning-fast and incredibly knowledgeable – they've solved every issue we've thrown their way, often before we even realized there was a problem! Their expertise in Networking is unmatched, ensuring our systems are always running smoothly and securely. Plus, their seamless integration and management of Microsoft 365 has been a game-changer for our team's collaboration. Jed's personalized approach and dedication to his clients are truly remarkable. He's not just an IT provider; he's a trusted partner. Five stars simply aren't enough! Highly recommend Netwize for anyone needing reliable and expert IT solutions.

★★★★★

Outstanding Service and Expertise!. From start to finish, Josh and his team demonstrated professionalism, deep industry knowledge, and true commitment. They listened carefully, offered tailored solutions, and went above and beyond to ensure everything was implemented flawlessly. The level of customer service was top-notch — quick responses, clear communication, and consistent follow-through. If you’re looking for a reliable and knowledgeable IT partner, I highly recommend Netwize. They consistently exceeded my expectations!

B. Crane
★★★★★
The Netwize team is knowledgeable and always willing to help. They worked on a large upgrade project with a company I worked for and made sure that everything went smoothly. I appreciated all the help and time that they put into making it right.

★★★★★
I really enjoy partnering with Netwize. They are incredibly quick in responding to our requests and communicating with our team with everything they work on. They are the fastest support vendor we have, by far! I have gotten to know their entire team, and they are all wonderful to work with. We started purchasing all our IT equipment and software with them and they have always been the most competitive, or will actually tell us where we can get something if they don't have the best price. What other company does this?? They have earned our trust and respect.

★★★★★
We appreciate the support and assistance we get from Netwize. They are always professional, efficient, and thorough. We have worked with Reese to set-up several of our computers for new hires recently and we have been impressed by his attention to detail. He installs the requested and removes the unnecessary - greatly appreciated!

★★★★★
The NetWize team are expert IT professionals, providing not only efficient support, but also excellent customer service. The team, especially Reese, have been a constant and consistent help, and they're always a pleasure to work with. Thank you!

★★★★★
Absolutely stellar experience with Netwize! If you're looking for top-notch Managed IT services, look no further. As an MSP, Netwize has completely transformed our business's efficiency and reliability. Their IT support is lightning-fast and incredibly knowledgeable – they've solved every issue we've thrown their way, often before we even realized there was a problem! Their expertise in Networking is unmatched, ensuring our systems are always running smoothly and securely. Plus, their seamless integration and management of Microsoft 365 has been a game-changer for our team's collaboration. Jed's personalized approach and dedication to his clients are truly remarkable. He's not just an IT provider; he's a trusted partner. Five stars simply aren't enough! Highly recommend Netwize for anyone needing reliable and expert IT solutions.

★★★★★

Outstanding Service and Expertise!. From start to finish, Josh and his team demonstrated professionalism, deep industry knowledge, and true commitment. They listened carefully, offered tailored solutions, and went above and beyond to ensure everything was implemented flawlessly. The level of customer service was top-notch — quick responses, clear communication, and consistent follow-through. If you’re looking for a reliable and knowledgeable IT partner, I highly recommend Netwize. They consistently exceeded my expectations!

B. Crane
★★★★★
The Netwize team is knowledgeable and always willing to help. They worked on a large upgrade project with a company I worked for and made sure that everything went smoothly. I appreciated all the help and time that they put into making it right.

★★★★★
I really enjoy partnering with Netwize. They are incredibly quick in responding to our requests and communicating with our team with everything they work on. They are the fastest support vendor we have, by far! I have gotten to know their entire team, and they are all wonderful to work with. We started purchasing all our IT equipment and software with them and they have always been the most competitive, or will actually tell us where we can get something if they don't have the best price. What other company does this?? They have earned our trust and respect.

Our Clients

Case Studies
Delivering Reliable IT Support With Consistent Client Success

Fast responses, transparent communication, and dependable follow-through that strengthen business confidence.

Read More
Case Studies
Fast, Fair, and Unshakably Reliable: Why NetWize Became This Company’s Go-To IT Partner

One client’s journey from delayed support and overpriced vendors to trusted, high-speed IT execution.

Read More
Case Studies
How NetWize Elevated Compliance, Security, and IT Experience for a Utah Business

From onboarding to security, NetWize delivered unmatched IT support and financial clarity for lasting client confidence.

Read More

Co-Managed IT Support Built Around Your Team

Flexible support for internal IT teams

Help Desk Support +

Internal IT teams often need extra hands without giving up ownership of systems, strategy, or user relationships. NetWize provides responsive help desk support that fits into your existing workflow, giving users a reliable path for everyday issues while your internal team stays focused on priorities that require deeper business context.

Support can include remote assistance, on-site coordination, account issues, device troubleshooting, application access, and escalations to advanced engineers when needed.

Monitoring +

Co-managed IT works best when problems are identified before they interrupt the business. NetWize adds proactive monitoring across critical systems, endpoints, networks, and security tools, helping your team catch performance issues, missed patches, suspicious activity, and backup concerns early.

This gives your internal staff a clearer operating picture, better documentation, and practical next steps for remediation instead of waiting for users to report recurring disruptions.

Escalations +

When your internal team needs deeper technical support, NetWize provides access to seasoned engineers for Tier 1 through Tier 3 issues. That means everyday tickets can be resolved quickly, while complex network, cloud, security, and infrastructure problems receive the right level of attention.

The goal is not to route tickets endlessly. It is to identify root causes, resolve issues carefully, and give your team confidence that escalations are handled by experienced professionals.

Security Support +

Security responsibilities can stretch internal teams thin, especially when endpoint protection, MFA, patching, monitoring, email filtering, and backup readiness all need consistent attention. NetWize helps assess, remediate, and monitor key security areas so gaps are easier to identify and address.

Your team gains support for practical cybersecurity tasks, compliance readiness conversations, and actionable recommendations that help protect business data and devices.

IT Projects +

Technology projects often stall when internal IT staff must balance daily support with planning, procurement, deployment, and user communication. NetWize helps move projects forward with structured scoping, implementation support, vendor coordination, and technical guidance.

Support can apply to cloud migrations, Microsoft environments, network improvements, backup initiatives, communications systems, and other projects where careful execution matters as much as the final result.

Custom Packages +

Co-managed IT should adapt as needs change. NetWize scopes each engagement individually, helping you choose the services that make sense now while keeping support flexible and scalable as the company grows. This avoids forcing your team into a one-size-fits-all package.

Recommendations are based on your environment, risks, budget priorities, and internal capabilities, giving leadership clearer options and a responsive IT partner for long-term support.

Success in Numbers

Proven IT Support That Strengthens Your Team

In Business
25 yr
Endpoints Managed

1,453

CSAT Rating

98.9%

A team collaborating on IT solutions, showcasing Co-Managed IT Services to enhance capacity and maintain control.
Benefits of working with us

Add IT Capacity Without Losing Control

Co-managed IT gives your internal team the capacity to focus on strategy while NetWize handles support, monitoring, security tasks, and project execution.

Instead of replacing your IT staff, the service acts as an extension of your company. You decide where help is needed most, whether that means overflow help desk coverage, advanced troubleshooting, cybersecurity support, vendor coordination, or technology implementation.

Strengthen Your IT Team Today

Get practical guidance, added capacity, and support where your team needs it most.

Team collaboration in a tech environment showcasing Co-Managed IT Services for enhanced support and efficiency.

Flexible Support Built Around Your IT Team

Support can be shaped around your team, tools, and priorities.

  • Help desk overflow for busy internal teams
  • Tier 1 through Tier 3 technical support
  • Proactive monitoring and patch management
  • Cybersecurity reviews and remediation support
  • Cloud, network, and endpoint administration
  • Project support for migrations and deployments
Team collaborating seamlessly on a project, highlighting the benefits of Co-Managed IT Services for efficient problem-solving

Clear Roles, Faster Resolution, Less Friction

Better co-managed IT starts with clear ownership. NetWize helps define responsibilities, escalation paths, documentation standards, and support workflows so your users know where to turn and your internal team is not left chasing every issue.

With seasoned engineers, proactive monitoring, and practical recommendations, the focus stays on root causes rather than temporary fixes.

Our Services

Explore Related IT Services

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FAQ

Frequently Asked Questions

What does co-managed IT services include for my business? +

Co-managed IT services let your internal team decide where extra support is needed most. You can add help desk overflow, advanced technical support, proactive monitoring, cybersecurity services, network administration, or project assistance. This approach acts as an extension of your company, giving you access to seasoned engineers and rapid support without losing control of your IT environment.

How can co-managed IT services improve my team's productivity? +

With co-managed IT services, your team can focus on strategic projects while routine support, monitoring, and troubleshooting are handled by experts. This reduces downtime, speeds up issue resolution, and eliminates the need to chase every ticket. The result is more time for your staff to work on initiatives that drive business outcomes.

How does the onboarding process work for co-managed IT services? +

Onboarding for co-managed IT services is structured to get your support running within 30 days. From day one, you receive help desk and technical support while your environment is assessed and documentation is built. Clear workflows and responsibilities are established early, so your users know exactly where to turn for help.

Can I customize my co-managed IT support package and control the budget? +

You can fully customize your co-managed IT support package based on your unique needs. Choose only the services and support levels that make sense for your business, with transparent pricing tailored to your scope. This flexibility allows you to scale services up or down as requirements and budgets change.

What makes your co-managed IT services different from other providers? +

These co-managed IT services are built around rapid response, seasoned engineering talent, and tailored solutions. You benefit from average support response times under 10 minutes, detailed onboarding, and a consultative approach that identifies and resolves root causes rather than just symptoms. The service is designed to be flexible, personal, and focused on your business outcomes, not just generic IT support.

98.9% of Our Clients Are Satisfied. Ask Us Why.

Find out why clients feel confident handing over their IT needs to us.