Resources

Understanding the Value of Digital Transformation Benefits

  Businesses must embrace digital transformation to remain competitive. According to IDC, global spending on digital transformation is expected to reach $4 trillion by 2027. This shows how much businesses recognize its critical importance. Jed Crossley, President of NetWize, emphasizes that “Digital transformation isn’t an option; it’s the key to aligning technology with customer demands.” […]

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Helpdesk vs IT Support: Which One Is Right for Your Business?

  Tech issues can be a productivity nightmare. If your business relies on technology to get things done, even a few hours of downtime can cause chaos. However, not all IT services are created equal. Helpdesk vs IT Support: how do you know which one your business needs? Studies show that customers are willing to […]

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Managed Services vs Professional Services: Navigating Your IT Strategy with Confidence

  Imagine a scenario: your business is growing, but the demands of IT are pulling you in multiple directions. You’re losing time managing networks or resolving disruptions, and you’re unsure whether to invest in ongoing IT support or hire specialists for critical projects. In enterprises, the cost of downtime is valued at over $1 million […]

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How to Handle Support Tickets Without the Hassle

  Support tickets are the backbone of resolving IT issues, but for many users, the process feels slow, frustrating, and inefficient. Long waits, repetitive problems, and unclear solutions can quickly derail your productivity and create stress. In fact, 84% of customers believe being treated like a person—not just a ticket—is critical to earning their loyalty. […]

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How to Build a Network Security Plan that Protects Your Business

  Picture this: a single click on a phishing email, and your business grinds to a halt. Phishing was the leading infection vector, identified in 41% of incidents, making it the most common initial attack vector. Cybersecurity isn’t just a shield; it’s the backbone of trust and continuity in the digital age.   As […]

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Cybersecurity Assessment Checklist: Your Secret Weapon Against Hackers

  Picture this: You walk into your office one morning, only to find that your systems are locked. A threatening message demands payment in Bitcoin to regain access to your data. While this scenario may sound dramatic, it’s a very real threat. 81% of ransomware attacks are enacted outside of regular business hours.   […]

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Unraveling Remote IT Support Benefits: A Path to Efficiency

In a world where technology drives success, the benefits of remote IT support are more crucial than ever for businesses looking to stay ahead. Remote IT support offers the freedom to resolve tech issues anytime, anywhere, keeping operations smooth without the need for an on-site visit. In fact, 86% of service teams report that […]

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Managed IT Services Checklist for Choosing the Best Managed Service Provider

  Choosing the wrong managed IT services provider can be a costly mistake. According to CloudSecureTech, there are over 40,000 MSPs currently on the market, and with the number still growing, making an informed decision is crucial. IT failures not only disrupt operations but can also lead to massive financial and reputational damage. As […]

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The Average Cost of IT Support Services for Small Businesses: What You Need to Know

Understanding the cost of IT support services is crucial for small businesses looking to manage their budgets effectively. A 2023 survey by TechRepublic revealed that small businesses spend an average of 6.9% of their revenue on IT. Many factors, such as the size of the business, the complexity of its IT infrastructure, and the […]

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